What will your Argos be like?
As Stock Manager you’ll be making a key contribution to your store’s operational
profit and its high standards of customer service. For the most part, you’ll do
this by managing the stock room, although you’ll also oversee the in-store customer
experience whenever you take on the duty management role.
You’re accountable for all stock movements and deliveries into and out of the store,
and for handling them in an accurate and timely manner. To ensure that the flow
is managed properly, you’ll liaise with the replenishment team and work closely
with the Customer Service Manager to organise delivery put-away times in accordance
with customer volume. Maintaining the store’s data storage system - and implementing
a whole range of operating stock room standards, policies and procedures - you’ll
also be in charge of managing controllable costs.
The key is helping to maximise all sales opportunities within the store and managing
item availability in line with customer demand. That doesn’t just mean investigating
and resolving any problems, it also means planning and changing the layout of the
stock room to account for new products and seasonal changes. Twice a year, you’re
even responsible for the complete overhaul and reorganisation of all items in the
stock room, to support the catalogue launches.
The way you manage the stock room team is crucial - deploying them in line with
agreed hours and peak trading requirements, and developing them through performance
management. It’s also essential that you carry out effective recruitment and training
to ensure that the store is resourced to meet operational demand.
What skills and experience do you need to succeed?
You’ve already managed a team, preferably in retail, with experience of staff training
and development. It would be nice if you had an NVQ in customer service or retail
operations, or specific experience of running a stock room team. Certainly you’ve
worked in a customer-facing environment, dealt with stock management on a regular
basis, and gained a good working knowledge of store operations. You should know
how to implement and maintain operating stock standards, measures and procedures,
how to implement promotional activity and how to drive sales. As regards customer
service, a sound grasp of the issues is essential and some evidence of new ideas
would be welcomed.
Enthusiastic, innovative and committed to creating a positive customer experience,
you’re able to maximise performance, drive business growth and deliver results.
In particular you have the knack of delivering and exceeding Key Performance Indicator
results in line with forecasts and targets. You’re a clear and confident communicator
at all levels, with the ability to inspire your team and identify individual potential.
You’re also a natural at decision-making, delegating and developing plans for team
members to manage their time effectively too.