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My Argos- Store Manager

What will your Argos be like?

As a Store Manager you’re responsible for delivering an operational profit at your store - through a combination of exceptional customer service, effective cost control and year-on-year sales growth.

In practice, that means managing the store as a business. Once you’ve produced or reviewed your store business plan, you’ll also develop plans - and put in place resources - for managing peak times of the year. You’ll manage costs in line with operational targets and be responsible for delivering and exceeding set Key Performance Indicators.

It also means managing the in-store experience to ensure that all-important quality of customer service. So you’ll be planning ahead to maximise effective staff deployment in line with costs and customer service needs, and working closely with the stock manager to review and improve the overall performance and standard of the stockroom. As and when appropriate, you’ll also take on duty management responsibilities to oversee the customer experience yourself.

And of course it means managing the store management team - by setting objectives, providing ongoing coaching, and monitoring and reviewing their performance. In addition to carrying out effective recruitment, your priorities will include ensuring that communication in your store is open and honest, that all store team members are provided with the right information and skills to carry out their roles, and that all appropriate training and development is undertaken and recorded.

What skills and experience do you need to succeed?

You’ll already have some store management experience – covering things like delivering KPI results in line with forecasts and targets, managing stock movements, managing a large team and driving progression through training and development initiatives.

We’ll expect you to understand the commercial environment too. Your know-how will include implementing and maintaining operating stock standards, measures and procedures, as well as introducing promotional activity and driving sales. And not only will you have a good grasp of store operations, customer service and staff development processes - you’ve probably also done some wider thinking about how to improve all of these.

Eager to innovate and to use your own initiative, your passion for creating a positive customer experience is matched by a real commitment to maximising performance, driving business growth and delivering results. You’re not just able to manage your own time and the available resources effectively, you can see that you must also develop plans for team members to do the same. A clear and confident communicator, you’re good at motivating teams and identifying individual potential. You know when to delegate and how to make quick decisions – and with a bit of luck you’re up to speed on standard IT packages too.